Terms of sale

1. About these terms

These terms apply when you buy a SafeReach tag or renew a SafeReach plan from SafeReach on safereach.lk, by WhatsApp or by phone. By placing an order you agree to them. They don’t affect your rights under Sri Lanka’s Consumer Affairs Authority Act, No. 9 of 2003.

2. What you get

• A SafeReach vehicle tag: a 100 × 50 mm windscreen sticker with its own QR code, and an activation code to link it to your account.
• The SafeReach service for that vehicle. The first year includes every feature. After that the vehicle stays on the Free plan, or you can renew Plus or Pro each year.
• SOS works on every plan, including Free, for as long as the tag is active.

Each tag works for one vehicle. Only the account that ordered a tag can activate it, so order with the email or mobile number you will keep.

3. Orders

• You can order up to 10 tags at a time. The order page shows the price, any discount and the delivery fee before you order.
• After you order, we call you to confirm it. Your order is accepted when we confirm it with you.
• We may decline or cancel an order, for example if a tag is out of stock, the details can’t be confirmed or we suspect misuse. If you have already paid, we refund you in full.

4. Prices and payment

• Prices are in Sri Lankan rupees (LKR). The price you pay is the one shown when you place the order.
• Cash on delivery: pay the courier when your order arrives.
• Bank transfer: we show our bank details after you order. Use your order number as the reference. We send your tag once the payment reaches us, usually within one working day.
• Promo codes can’t be exchanged for cash, and a promo code replaces any bulk discount.

5. Delivery

• We deliver anywhere in Sri Lanka by courier. The delivery fee is shown on the order page; delivery is free on larger orders.
• We aim to hand your order to the courier within 2 working days of confirming it (for bank transfers, of receiving payment). Delivery usually takes 2 to 5 working days after that, depending on your area.
• Please check the parcel when it arrives. If it is damaged or something is missing, tell us within 7 days of delivery.
• If your order hasn’t arrived within 10 working days, message us on WhatsApp 076 160 4666 and we’ll trace it.
• If a cash-on-delivery parcel is refused or can’t be delivered after the courier’s attempts, we cancel the order. We may ask for payment in advance on later orders.

6. Cancelling an order

You can cancel an order free of charge at any time before we hand it to the courier. If you paid by bank transfer, we refund the full amount.

7. Returns and refunds

• Change of mind: you can return a tag within 7 days of delivery if it hasn’t been activated and is unused and undamaged, with its activation card. We refund the tag price. The delivery fee and the cost of sending it back are not refunded.
• Faulty, damaged or wrong tag: if a tag arrives damaged, is not what you ordered, or its QR code doesn’t open your vehicle’s page, tell us within 14 days of delivery with a photo. We replace it free of charge or, if you prefer, refund it in full, including delivery.
• An activated tag is linked to your vehicle and can’t be returned for a change of mind. If it stops working because of a fault, we replace it.
• Plan renewals (Plus or Pro) can’t be refunded once the paid year has started, except if we charged you by mistake. You can cancel a renewal that you haven’t paid for yet.
• Refunds go to your bank account within 14 working days of us agreeing the refund. We can’t refund in cash.

To ask for a return or refund, message us on WhatsApp 076 160 4666 or email info@safereach.lk with your order number.

8. Lost, stolen or damaged tags

If your tag is lost, stolen or damaged after you activated it, report it in your dashboard so it stops working, and order a new tag. Replacement tags are charged at the normal price.

9. Using SafeReach

• Put a tag only on a vehicle you own or are allowed to manage, and keep your details up to date.
• Don’t use SafeReach to harass, threaten or mislead anyone, or to send false reports or false SOS alerts.
• We may suspend a tag or an account that is used to break these rules or the law.

10. SOS is not an emergency service

SOS helps someone near your vehicle call 1990 or 119 and alert your emergency contacts by SMS. SafeReach does not send ambulances, police or anyone else, and can’t guarantee that a message is delivered, because SMS and mobile networks are outside our control. In an emergency, always call 1990 or 119 directly.

11. Our responsibility

We work to keep SafeReach running at all times, but we can’t promise it will never be interrupted. We are not responsible for losses caused by events outside our control, such as network or power failures.

Apart from the refunds and replacements above, and anything the law doesn’t allow us to limit, our total responsibility to you is limited to the amount you paid us in the 12 months before the problem.

12. Changes and governing law

We may update these terms; the date at the top shows the latest version. The terms that applied when you placed an order apply to that order.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka can hear any dispute.

13. Contact us

WhatsApp 076 160 4666 (messages only) or email info@safereach.lk.